Privacy policy

Data controller

The Net Zero Wine Bar · Tax ID B19853886 · C/ Vallfogona, 10, 08012 Barcelona (Gràcia) · hola@thenetzerowinebar.com

What data we process and why

Bookings. When you book we collect your name, phone and email to manage the reservation: confirm it, notify you of changes and reach you if needed. Legal basis: performance of the contract you request (art. 6.1.b GDPR).

Communications. Only if you tick the consent box will we send you news about the bar by email or SMS. Legal basis: your consent (art. 6.1.a GDPR), which you can withdraw at any time via the unsubscribe link in every message or by writing to us. We may send existing customers communications about our own products under art. 21.2 of the Spanish LSSI, always with an opt-out.

Online shop and customer account. If you buy in the shop we process your name, email, phone, tax ID (only if you give it for an invoice) and delivery address to prepare, charge and ship the order and issue its receipt or invoice (Art. 6.1.b and 6.1.c GDPR). Payment is processed by Mollie B.V.: we never see or store your card details. If you open an account (with an email link or with Google), we keep your email, name, phone and addresses so you don’t have to type them again, and we show you the orders and bookings made with that email and the receipts of your visits. You can delete the account yourself from “My details”; orders and receipts are kept because they are accounting records.

Analytics. Our site uses its own cookieless counter that does not identify people or track across sessions: it only counts visits, sources and clicks anonymously. That's why you won't see a cookie banner.

Recipients and processors

We do not sell or share your data. We use Google Ireland Ltd. (Firebase/Firestore, data hosted in the EU region) as processor for the booking and web infrastructure, and email/SMS delivery providers for communications you have authorised. All process data under our instructions with GDPR safeguards.

Retention

Customer data is kept while the relationship lasts and at most 24 months after your last visit; billing data for the periods required by tax law. If you unsubscribe, we keep the minimum needed to honour your opt-out.

Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to hola@thenetzerowinebar.com. You may also lodge a complaint with the Spanish Data Protection Agency (aepd.es).

Cookies

This site sets no cookies of its own, not even for analytics. If you open your customer account, your browser keeps the session (Firebase Authentication local storage) so you stay signed in; it is strictly necessary for the service you ask for and is removed when you sign out. One exception: the map on the contact page is Google Maps and only loads if you click to load it; once loaded, Google may set its own cookies under its own policy.